FAQ

 

General

What is your refund policy?

  • Tideline will refund tickets due to acts of God, such as bad weather and vessel-related service issues. We do not provide refunds for changes in living location, work schedule or personal reasons.

What’s the difference between public and private service?

  • The difference is based on CPUC regulations. Both public and private commuter services are available to everyone. Public service means that walk-ons are allowed without reservations. Private service is by advanced reservation only, which can be done on our website. Tideline does not have the authority to run scheduled weekend service at this time but will look to add it later.

How do I buy tickets?

  • We accept credit card payments on this secure website, tidelinetickets.com, and over the phone at (415) 339-0196. Space on our boats is limited so we recommend that you purchase tickets in advance.

Can I cancel my reservation?

We charge a 50% cancellation fee for any private charter reservation cancelled or rescheduled less than 12 hours in advance of departure. Bay cruises and event cruise tickets are not transferable and non-refundable.

What should I do once I arrive at the pier?

  • Wait for us to arrive. Some piers have a designated area marked with yellow taxi flags indicating water taxi pick up and drop off. Look for the Tideline logo.

What happens if I'm running late?

  • To help us stay on schedule, it’s important to be on time for your pickup. With our private charter service, we charge $50 for every 10 minutes of waiting time and reserve the right to leave after 15 minutes to accommodate other bookings. Our scheduled loop services are based on a fixed schedule. If you are late, there is no guarantee of service. You may need to wait until the next loop around.

What if there's bad weather?

  • Our boats continue to run when it’s raining, but we cancel service if the weather causes the water to become too rough. For updates, call our dispatch at (415) 339-0196, ext. 2.

What should I bring with me?

  • Like other transportation services, please bring proper identification and any ticket you may have purchased in advance. It’s important to arrive on time and to dress appropriately for conditions on the water. The Bay breeze can carry a bit of a chill, so a jacket or sweater is always recommended. Flat-soled shoes for added stability are a good idea, too.

How much does a child ticket cost?

  • Children 6 years and under board free. Please note that there's a two-child limit per family.

How many passengers can board your boats?

  • Our largest boats, Osprey and Heron, have a 40-passenger capacity. Our catamaran Kestrel has a 22-passenger capacity.

Is smoking permitted on board?

  • No, smoking is prohibited at all times, including e-cigarettes.

Can I bring my own food onboard?

  • Yep!

Can I bring my own alcohol?

  • We do not allow passengers to bring their own alcohol, but we do sell and serve beer, wine and liquor onboard. For private charters or events, please call ahead for corkage fees.

Can I charter a boat for a private event?

  • Of course! To book a private event, please email us at info@tidelinetickets.com or call (415) 339-0196. We’ll help you schedule the appropriate service.

Accommodations

Are the boats easy to get on and off?

  • Our vessels are ADA certified. We’re committed to making passengers safe and comfortable, and that includes boarding and deboarding the vessel. Our crew members always offer a helping hand. Please make Tideline aware of any special needs or disabilities.

Are your boats ADA compliant?

  • Tideline vessels are ADA compliant and a vessel specific plan will be furnished upon request for our ADA customers. TTY system is forthcoming to our network solution options.

Can I bring my bike?

  • Absolutely! Unlike regular taxis, we can easily accommodate your two-wheeled companions. Bikes ride free on our weekday commuter shuttles; bikes are $5 each at other times (cruises, private charters, etc.).

Can I bring my dog?

  • Furry friends are welcome aboard, too. Dogs ride free on our weekday commuter shuttles; dogs ride for $5 each at other times (cruises, private charters, etc.). Dogs must be leashed and under owner's control at all times. Owners are responsible for any cleanup.